Reference

Legal terms for Indonesia account access

Our legal page puts access rules, account ownership, wallet records, and data requests in one place before you open an account.

DANA record checksOVO account matchGoPay wallet trailQRIS transaction proof
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lego138 Legal terms for Indonesia account access
CONTACT PATHS

Legal contact channels for your account

Legal questions need a clear trail, so we ask you to use the same account details each time you contact us. Send the registered phone number, email address, wallet method, and transaction reference if the issue involves DANA, OVO, GoPay, or QRIS. Our team replies in English for Indonesia customers and may ask for a screen capture when it helps verify the account request.

Team online

Live chat record

Use live chat from 09:00 to 23:00 WIB for account access, wallet-record, or policy questions. We keep the chat ID with your request so a follow-up agent can read the same case trail.

Email legal request

Send legal requests through the email listed inside Account > Help after signing in. Include your registered phone number, wallet rail, and the date of the issue so we can locate the correct account record.

Account page path

Open Account > Legal > Requests on Chrome for Android or Safari for iPhone to ask for data access, correction, or wallet proof. The page attaches your account ID to the request.

DATA HANDLING

Account data duties at lego138

We handle legal requests by checking the account record first, not by guessing from a chat name alone.

Identity matching

We compare your registered phone, email, and recent login pattern before changing legal account details. If a payment question involves QRIS, we also check the receipt reference against the wallet ledger.

Cookie controls

Cookies help keep your session active, remember basic language settings, and flag unusual sign-in attempts. You can clear browser cookies from Chrome or Safari, but we may ask you to verify again.

Security checks

Password resets, phone changes, and wallet-name changes require extra checks because they affect legal ownership. We may use a one-time code and recent transaction detail before approving the change.

Record retention

Wallet logs, chat case IDs, and account-change records are kept for dispute handling, security checks, and legal obligations. We remove or anonymise records when they are no longer needed for those purposes.

Change requests

You can ask us to correct a spelling error, update a phone number, or check a wallet name mismatch. We will ask for account proof before changing anything that affects ownership.

Access limits

Access can depend on your location, account status, and applicable local law. If a region does not permit access, we may restrict the account while keeping the record available for legal contact.

Legal answers before you join

These answers explain how we treat account law, data requests, wallet proof, and access checks. They are written for you before you open an account or while you are checking an existing record. If your question involves a live transaction, send the payment rail and reference number so we can answer from the correct ledger entry.

The terms apply when you create an account, verify contact details, use the wallet, or enter the lobby where local law permits. They cover account ownership, security checks, wallet records, and dispute contact paths.

Yes. Use Account > Legal > Requests after signing in, or email us through the account help page. We will verify your registered phone or email before sharing account, wallet, or case data.

We record the payment rail, time stamp, account wallet entry, and transaction reference. These records help us answer wallet disputes, confirm account ownership, and meet legal record-keeping duties where they apply.

Access and eligibility depend on local law and are available only where local law permits. If your location, account status, or legal requirements do not match, we may restrict access while keeping contact paths open.

Send a correction request from the signed-in account page. We may ask for a one-time code, recent wallet reference, or matching email before changing details tied to legal ownership.

Game-session logs can help confirm timing, account activity, and wallet movement. The same record rules apply whether the issue involves Sic Bo, Crash Games, Mega Fishing, or another room in your account.

Start with live chat from 09:00 to 23:00 WIB and ask for a case ID, or email through Account > Help. Include your registered contact, issue date, payment rail, and transaction reference.

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